Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
By Kerry PattersonThe authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviourDiscover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.Includes scripts modelling the best way to deal with confrontations.
Book details
- Paperback
- 304 pages
- English
- 0071446524
- 9780071446525
About Kerry Patterson
kerry is a prolific writer who has coauthored numerous articles and award-winning training programs. kerry taught at brigham young university’s marri Read More about Kerry Patterson
More Books By Kerry Patterson
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