Difficult Conversations: How to Discuss What Matters Most book by Douglas Stone
By Douglas StoneWe've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.
Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the what happened conversation (what do we believe was said and done), the feelings conversation (the emotional impact on everyone involved), and the identity conversation (what does this mean for everyone's opinion of themselves).
In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.
Book details
- Paperback
- 352 pages
- English
- 0670921343
- 9780670921348
About Douglas Stone
douglas stone was Read More about Douglas Stone
More Books By Douglas Stone
People who bought this also bought
How Successful People Think : Change Your Thinking, Change Your Life
New Book
Hidden Potential :The Science of Achieving Greater Things by Adam Grant
New Book
Does Inerrancy Matter? by James Montgomery Boice
Used Book
Armageddon, Oil and the Middle East : What the Bible Says About the Future of the Middle East and the End of Western Civilization
Used Book
King Leopold's Ghost: A Story of Greed, Terror, and Heroism in Colonial Africa
New Book
Unsolved Miracles compiled by John Van Diest
Used Book
Levitation's View: Lessons Voiced from an Extraordinary Journey Volume I, the Wonder Years
Used Book
Reborn in the USA: An Englishman's Love Letter to His Chosen Home book by Roger Bennett
Used Book
Man's Search For Meaning : The classic tribute to hope from the Holocaust book by Viktor E. Frankl
New Book
I Have a Dream: Writings and Speeches That Changed the World book by Martin Luther King
New Book
The New McDougall Cookbook: 300 Delicious Low-Fat, Plant-Based Recipes book by Mary McDougall
Used Book
In the Wake of War: Improving U.S. Post-Conflict Capabilities: Report of an Independent Task Force
Used Book