The Buzz: 50 Little Things that Make a Big Difference to World Class Customer Service Book By David Freemantle

We all know that customers are the key to a business's success. Make a big difference to them by taking care of the little things that matter—The Buzz: 50 Little Things that Make a Big Difference to World Class Customer Service contains 50 tips and techniques to create the Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Make them feel special, listen to them, have a laugh with them, turn them into celebrities. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even to form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards. CONTENTS The Top Ten The Famous Five The Buzz Foundation The Theater of Buzz The Heart of Buzz The Buzz Academy The Psychology of Buzz The Final Five