Customer Care Excellence: How to Create an Effective Customer Focus book by Sarah Cook
By Sarah CookCustomer Care Excellence: How to Create an Effective Customer Focus book by Sarah Cook
As competitiveness increases, many organisations have realised that they cannot compete on price alone and have developed strategies for providing superior customer service. In Customer Care Excellence Sarah Cook provides a comprehensive action plan. Published By Kogan Page Publishers on 2002
Book details
- Paperback
- 262 pages
- English
- 0749437928
- 9780749437923
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