The Toyota Way to Service Excellence: Lean Transformation in Service Organizations book By Jeffrey K. Liker Karyn Ross
By Jeffrey LikerThe world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way.
A must-read for service professionals of every level, this groundbreaking guide by Jeffrey Liker takes the proven Lean principles of his bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Liker's famous 4P model makes it easy for you to implement Lean practices throughout your organization-whether you're an executive, manager, or frontline worker who deals with customers every day.
These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. The book features fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, telecommunications, and more.
Jeffrey K. Liker is Professor of Industrial and Operations Engineering, University of Michigan, and President of Liker Lean Advisors, LLC. He is the author of The Toyota Way and other related books.
Karyn Ross is a lean consultant and executive coach with a Lean Six Sigma Black Belt from Rochester Institute of Technology.
BookPDF AvailableThe Toyota Way to Service Excellence: Lean Transformation in Service Organizations The Toyota Way to Service Excellence - Lean Book Shop The Toyota Way to Service Excellence: Lean Transformation in Service Organizations book By Jeffrey K. Liker Karyn Ross || Buy The Toyota Way to Service Excellence: Lean Transformation in Service Organizations By Jeffrey K. Liker Karyn Ross? affordable price in Nairobi, Kenya. || Book Available in kenya| Online bookstore| Kenya?s leading bookshop|Kenyan motivational books. FREE Same-Day book delivery. || the toyota way to service excellence pdf
The toyota way to service excellence lean transformation in service organizations free || The Toyota Way to Service Excellence Toyota Way To Service Excellence: LIKER: 9789352604364
Book details
- Hardcover
- 448 pages
- English
- 1259641104
- 9781259641107
About Jeffrey Liker
jeffrey liker was Read More about Jeffrey Liker
More Books By Jeffrey Liker
People who bought this also bought
Cartoon Marriage: Adventures in Love and Matrimony by The New Yorker's Cartooning Couple
Used Book
Coincidences, Chaos, and All That Math Jazz: Making Light of Weighty Ideas
Used Book
Bacon: A Love Story : A Salty Survey of Everybody's Favorite
Used Book
Parents' Guide to School Selection: In San Mateo and Santa Clara Counties
Used Book
What Color is Your Parachute? 1995 : A Practical Manual for Job-hunters and Career-changers
Used Book
Ethics for the Young Mind: A Guide for Teachers and Parents of Children Becoming Adolescents
Used Book
The Safest Place on Earth : Where People Connect and are Forever Changed
Used Book
Viets Guide To Sex, Travel and Anything Else That Will Sell This Book
Used Book
My Ever Dear Daughter, My Own Dear Mother: Correspondence of Julia Stone Towne and Mary Julia Towne, 1868-82
Used Book
What Jane Austen Ate and Charles Dickens Knew : From Fox Hunting to Whist-the Facts of Daily Life in Nineteenth-Century England
Used Book
Shades of Light: A Spiritual Memoir, A Mother and Daughter's Pathway to God
Used Book
Singapore Business: The Portable Encyclopedia for Doing Business with Singapore
Used Book