The ... thorough update of the definitive work that applies the Japanese business philosophy of continuous improvement and process innovation, kaizen, to the critical area of business performance where key transactions take place, the gemba. The result is a streamlined approach to realizing cost-effective, incremental improvements in your most crucial business processes. Written by the renowned quality management expert who introduced the concept of kaizen to the English-speaking world, this innovative guide is filled with hundreds of international gemba kaizen success stories and examples from a wide range of industries. These examples illustrate how to reduce costs, improve quality, and increase customer satisfaction. This comprehensive resource offers detailed coverage of important gemba kaizen topics, including: quality, cost, and delivery in the gemba; the five steps of workplace organization; identifying and eliminating muda - any non-value-adding activity; visual management; supervisors' roles in the lean workplace; gemba managers' roles and accountability in sustaining high performance; just-in-time and total flow management; the CEO's role in leading a kaizen culture"--Publisher's description. Published By McGraw Hill Professional on 2012-06-13