The Toyota Way to Service Excellence: Lean Transformation in Service Organizations book By Jeffrey K. Liker Karyn Ross
By Jeffrey LikerThe world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way.
A must-read for service professionals of every level, this groundbreaking guide by Jeffrey Liker takes the proven Lean principles of his bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Liker's famous 4P model makes it easy for you to implement Lean practices throughout your organization-whether you're an executive, manager, or frontline worker who deals with customers every day.
These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. The book features fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, telecommunications, and more.
Jeffrey K. Liker is Professor of Industrial and Operations Engineering, University of Michigan, and President of Liker Lean Advisors, LLC. He is the author of The Toyota Way and other related books.
Karyn Ross is a lean consultant and executive coach with a Lean Six Sigma Black Belt from Rochester Institute of Technology.
BookPDF AvailableThe Toyota Way to Service Excellence: Lean Transformation in Service Organizations The Toyota Way to Service Excellence - Lean Book Shop The Toyota Way to Service Excellence: Lean Transformation in Service Organizations book By Jeffrey K. Liker Karyn Ross || Buy The Toyota Way to Service Excellence: Lean Transformation in Service Organizations By Jeffrey K. Liker Karyn Ross? affordable price in Nairobi, Kenya. || Book Available in kenya| Online bookstore| Kenya?s leading bookshop|Kenyan motivational books. FREE Same-Day book delivery. || the toyota way to service excellence pdf
The toyota way to service excellence lean transformation in service organizations free || The Toyota Way to Service Excellence Toyota Way To Service Excellence: LIKER: 9789352604364
Book details
- Hardcover
- 448 pages
- English
- 1259641104
- 9781259641107
About Jeffrey Liker
jeffrey liker was Read More about Jeffrey Liker
More Books By Jeffrey Liker
People who bought this also bought
The Lonely City: Adventures in the Art of Being Alone book by Olivia Laing
New Book
Great by Choice: Uncertainty, Chaos, and Luck. Why Some Thrive Despite Them All book by James C. Collins
New Book
The Art of Dramatic Writing: Its Basis in the Creative Interpretation of Human Motives book by Lajos Egri
New Book
Extreme Ownership: How U.S. Navy SEALs Lead and Win book by Jocko Willink
New Book
Letting Love Happen: Stop Working So Hard and Let the Right Man Love You
Used Book
Left to Tell : Discovering God Amidst the Rwandan Holocaust book by Immaculee Ilibagiza
New Book
Complications: A Surgeon's Notes on an Imperfect Science book by Atul Gawande
New Book
Mission Economy: A Moonshot Guide to Changing Capitalism book by Mariana Mazzucato
New Book
Women Who Think Too Much: How to Break Free of Overthinking and Reclaim Your Life book by Susan Nolen-Hoeksema
New Book
The Anxious Generation: How the Great Rewiring of Childhood Is Causing an Epidemic of Mental Illness book by Jonathan Haidt
New Book
Anny: A Life of Anny Thackeray Ritchie: A Biography of Anny Thackeray Ritchie
Used Book
How Successful People Think : Change Your Thinking, Change Your Life
New Book
This is Going to Hurt: Secret Diaries of a Junior Doctor book by Adam Kay
New Book
The Rise and Fall of the Great Powers: Economic Change and Military Conflict from 1500 to 2000 book by Paul Kennedy
New Book
Effortless: Make It Easier to Do What Matters Most book by Greg McKeown
New Book
Managing India?s Small Industrial Economy: The Catalytic Role of Industrial Counsellors and Policy Makers
Used Book
The Savage Nation: Saving America from the Liberal Assault on Our Borders, Language and Culture book by Michael Savage
Used Book