Crucial Conversations: Tools for Talking When Stakes are High book by Kerry Patterson
By Kerry PattersonKeep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Book details
- Paperback
- 288 pages
- English
- 1260474186
- 9781260474183
About Kerry Patterson
kerry is a prolific writer who has coauthored numerous articles and award-winning training programs. kerry taught at brigham young university’s marri Read More about Kerry Patterson
More Books By Kerry Patterson
People who bought this also bought
20th Century America: The twenties and thirties, Volume 2
Used Book
Treasury of Inspiration: Illustrations, Quotations, Poems, and Selections
Used Book
Really Managing : The Work of Effective Ceos in Large Health Organizations
Used Book
How to Make Anyone Like You : Proven Ways to Become a People Magnet book by Leil Lowndes
New Book
Atomic Habits: An Easy and Proven Way to Build Good Habits & Break Bad Ones
New Book
The world atlas of wine; a complete guide to the wines and spirits of the world
Used Book
Girl on the Rocks: A Woman's Guide To Climbing With Strength, Grace, And Courage
Used Book
Change Your World: How Anyone, Anywhere Can Make a Difference book by John C. Maxwell
New Book
Kmart's Ten Deadly Sins : How Incompetence Tainted an American Icon
Used Book
The Essential Drucker: In One Volume the Best of Sixty Years of Peter Drucker's Essential Writings on Management book by Peter F. Drucker
New Book
Murdoch's World: The Last of the Old Media Empires book by David Folkenflik
Used Book
The Healing Touch: A Guide to Healing Prayer for Yourself and Those You Love book by Norma Dearing
Used Book
Rites of Rock: One Man's Journey through 50 Years of Rock 'n' Roll
Used Book
During: A Couple's Intimate Experience With Breast Cancer Treatment
Used Book