Kaizen Strategies for Customer Care Book by Patricia Wellington
By Patricia WellingtonKaizen Strategies for Customer Care: How to Create a Powerful Customer-care Program-- and Make it Work Book by Patricia Wellington
"At last a book to show you in very practical terms what real changes you have to make to become truly customer focused." ¿ Cannon Ltd.
A proven framework to implement a customer-focused strategy using the nine basic principles of Kaizen.
Book details
- Hardcover
- 256 pages
- English
- 027361472X
- 9780273614722
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